Reporting Emergencies on Campus

Report all emergencies, including crimes, fires, and injuries.

Dial 314-362-4357 from any phone

Learn more about Reporting Crime or Emergencies

Physical Security Lock and Key Shop

The Physical Security Lock and Key Shop at WUSM is located in the Biotech Building, room 308. Keys can be picked up at the shop Monday through Friday, 8 am – 3 pm. To reach the Lock and Key Shop please fill out a work order in ServiceNow, by phone at 314-362-8377 or by e-mail at protectiveservices@wustl.edu.

This group of employees cut keys for departments, including desk and cabinet keys, are responsible for the repair and installation of door cores, and the installation or card swipe/key pad/single door access control within a department. They maintain an up-to-date computerized list of key holders.

Lost keys must be reported immediately by contacting Protective Services at 314-362-4357.

Access Control and ID Badges

Each department/division within WUSM has a designated person(s) who can request a badge and the required access for new and established employees. These persons are the only ones who can submit the ID badge request in ServiceNow. Please see your immediate supervisor for the name of the person(s) with this authority for your department/division.

All photos should be attached to the ServiceNow badge request. Badges are picked up at the Facilities Integrated Service Center (FISC). The FISC desk is located in the lobby of Olin Hall, 4550 Scott Ave. The FISC desk hours are Monday through Friday, 7 am-7 pm.

All employees, faculty, staff, and students are asked to wear their photo ID on their outermost garment anytime they are on campus. If the ID is lost or stolen, during business hours please call Access Control at 314-362-1580 immediately or after hours call Protective Services at 314-362-4357 immediately.